Privacy Policy

Depending on how you interact with us, we may collect information including your name, business name, job title, email address, telephone number, enquiry details, service requirements, correspondence with LoopConnect, billing or business information, and information you voluntarily provide through forms, meetings or communications.

Our website may also collect technical information such as IP address, browser type, device information, pages visited, referral information and website usage data.

If you become a client, additional information may be collected where reasonably necessary to provide our services.

We may collect personal information when you submit a website enquiry, request a consultation or quote, contact us by email or telephone, communicate with us through social media or another platform, become a LoopConnect client, provide information during onboarding or service delivery, or otherwise interact with us.

We may also receive information from publicly available sources, referrals, business partners and service providers where lawful and appropriate.

We may use personal information to respond to enquiries, provide quotations and consultations, assess business requirements, establish and manage client relationships, provide and improve our services, communicate with clients and prospective clients, manage billing and administration, maintain security, comply with legal obligations and operate and improve the LoopConnect website and business.

Where permitted by law, we may also use contact information to tell you about LoopConnect services that we reasonably believe may be relevant to your business. You can ask us to stop sending marketing communications at any time.

The LoopConnect website may use cookies, analytics technologies and similar tools to understand how visitors use our website and improve its performance and functionality.

These technologies may collect information such as your browser, device, approximate location, pages viewed and interactions with the website.

You may be able to disable cookies through your browser settings, although doing so may affect some website functionality.

We may disclose personal information where reasonably necessary to operate our business or provide services, including to LoopConnect personnel, contractors and global team members; technology, hosting and cloud service providers; professional advisers; payment and administrative service providers; and other suppliers assisting us in operating our business.

We may also disclose information where required or authorised by law. We do not sell personal information to third parties.

Because LoopConnect provides global workforce solutions, personal information may in some circumstances be accessed, processed or stored outside Australia.

Depending on the services involved, overseas recipients may include LoopConnect team members, contractors or technology providers located in countries in which our global workforce or service providers operate.

Where the Australian Privacy Principles apply, LoopConnect will take reasonable steps to manage overseas disclosures consistently with applicable privacy obligations.

LoopConnect's offshore workforce operates from Pakistan. Accordingly, personal information may be disclosed to or accessed by authorised personnel located in Pakistan where reasonably necessary to provide LoopConnect's services.

In providing services to clients, LoopConnect personnel may have access to information belonging to or controlled by the client.

We expect such information to be accessed and used only as necessary to perform the agreed services and in accordance with applicable confidentiality, security and client requirements.

Where appropriate, additional privacy, confidentiality, data-processing and security obligations will be included in the relevant client service agreement.

LoopConnect takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, password protection, technology safeguards, confidentiality obligations, internal processes and limiting access to information to people who reasonably require it.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, contractual, accounting and business requirements.

Where information is no longer reasonably required, we may securely destroy or de-identify it, subject to applicable legal obligations.

You may contact LoopConnect to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request. Where applicable, requests will be handled in accordance with Australian privacy law.

If you have a concern about how LoopConnect has handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable period. Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy as our business, technology, service model or legal obligations change. The current version will be published on our website with the date of the latest update.

For privacy questions, access or correction requests, or complaints, contact: